Visit us for immediate openings! Walk-ins are welcome at our TeleTech/Direct Alliance location:
16404 N. Black Canyon Hwy Suite 100. Phoenix, AZ
Please note that the location is a bit difficult to find:
From northbound I-17 - exit at Bell Road, turn left, then take another left after crossing the highway. It will look like you are re-entering the highway, but this is the frontage road where the site is located
From southbound 1-17 - exit at Bell Road and continue across intersection. Again, it will look like you are getting back on I-17, but this is actually the frontage road for the site.
The building will say 'Direct Alliance' on the outside.
Spanish Bilingual Customer Service Representative
Since 1982, TeleTech has grown to be a global leader in our field. We help the world's leading companies by providing exceptional service and support to their customers. Due to our continuing growth we are currently looking for enthusiastic people to join our team. If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!
Do you like making people smile?
To you, customer service is more than saying ""have a nice day""; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.
Opportunity is Knocking. Answer the Door!
We have an amazing opportunity for you to provide best in class customer service and support for our our newest client. There are multiple positions available from Tier 1 Customer Service to Tier 2 Regional Support Agents, Automotive Technicians, and Spanish speaking agents. While you will be extensively trained, you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty.
Who says Super Heroes can't be rewarded?
We know that the multitude of ""thank you's"" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
- Medical and dental
- Tuition reimbursement
- Paid vacation
- 401K
- Discounts at many major retailers and restaurants
Working for TeleTech can be summed up in one word... Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.
Mirror Mirror on the Wall, are You the Most Qualified One of All?
While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
- High School diploma or equivalent
- At least 1 year of customer service experience
- Independent problem resolution skills
- Call center experience preferred
- Experience in a position involving multitasking and prioritization strongly preferred
- Competency using Windows
- Well polished communication and verbal skills
- Ability to multi-task, in a fast paced and vibrant work environment
- Automotive Experience is strongly preferred
Ready to step up? Let's get started.
Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at .
