Product Support Specialist - Travel Industry
International Cruise & Excursions, Inc (ICE) has an opportunity for a Product Support Specialist to join our Team! This position works at our Corporate Office in Scottsdale.
For information about our company, please visit our website @ www. .
ICE was recently recognized as a BEST PLACES TO WORK in the VALLEY!!
Position Purpose:
To offer technical support to internal and external customers with all ICE initiated computer software programs.
Essential Duties:
Research/Troubleshoot software issues/errors
Monitor Support email box and take the appropriate action to discern complexity of issue.
Product Support Phone – communicate with customers regarding software related issues.
Escalate Outages to the appropriate key people for a timely resolution.
Follow-up on all issues
Keeping up-to-date with industry information
Coordinate on-going communication with clients and agents via telephone and email
Provide research to assist in resolution of technical issues, using various computer support systems
Provide cruise support to Travel Agents
ICE has also been recognized for its amazing BENEFIT & AMENITY PACKAGE.
Ckeck out this list:
Travel discount/benefits on cruises and resort stays!!!
IATA Card Sponsorship (Travel Agent Discount Card)
Onsite Restaurant/Cafe
Onsite Wellness Clinic
Onsite Massages
Free Fitness Center with showers/
Nail Salon
Dry Cleaning Service
Internet Cafe
Vendor Discounts & Affiliations (movie theaters, amusement parks, warehouse memberships, banks, restaurants & retail businesses)
Comprehensive benefits program including:
Medical, dental, vision and life insurance
Short term and long term disability insurance
Paid time off for holidays and personal time
401(k) plan
Flexible spending accounts (health and child care)
Prepaid Legal & Identity Theft Protection Plan
Group auto and home insurance discounts
Pet Insurance
Employee Assistance Program
Employee Referral Program
Domestic Partner Benefits
Requirements:
Qualifications/Requirements of the Position:
High School Diploma or equivalent
Travel Industry experience 2-3 Years
Customer Service experience 3-5 Years
Technology Application support experience 3-5 Years
Ability to handle multiple simultaneous tasks
Ability to prioritize and follow through
Attention to detail
Ability to work well with all levels of staff
Excellent Microsoft Office skills (Outlook, Word, Excel)
