Manager, Acute Care (Phoenix, AZ)

Manager, Acute Care (Phoenix, AZ)

Coram, an Apria Healthcare Company, is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations and over 50 infusion suites throughout the country. Our more than 2,000 employees, including nearly 1,000 infusion nurses and pharmacists, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV patients every day. Please visit our website at .

• Provide's Coram's Clinical Service Liaisons (CSLs) with the tools, leadership support, training, and coaching needed achieve each of the Company's admit and revenue targets, in a stated CSL hospital assignment(s), territory, and market.
• Manages the activities, performance and results of a designated team of Clinical Service Liaisons. Specific Duties and Responsibilities include:
  • Recruitment & Selection
    • ACM acts as lead for recruitment and selection of new and/or replacement CSLs in the ACM's market/geography
    • ACM is responsible to work with recruiters, as well as take an active role in sourcing internal and external candidates through natural market interactions (hospitals, HHAs, trade shows, etc)
  • Training, Coaching, Mentoring
    • ACM acts as lead training facilitator for all CSL new hires including:
    • New Hire On-Boarding (facilitation of 60-day on-boarding program designed by Corporate Office)
    • Clinical and operational training activities (in conjunction with Branch Manager and Nurse/Clinical branch managers)
    • ACM will utilize Company's coaching forms and processes to assist CSLs in meeting their hospital admit goals
    • ACM to act as lead mentor to promote solid operational branch relationships to support exceptional customer service and revenue growth.
  • Active Selling & Strategic Management
    • ACM will spend 70%-80% of working time in the ""field"" in CSL key accounts. In addition to coaching and training, field time will be dedicated to active selling, including:
    • Presenting key program initiatives (bed day reduction)
    • Presenting CE programs
    • Meeting with hospital case management, discharge planning, medical management, etc.
    • ACM will participate in the development of strategic Tactical Account Plans, developed by each Coram Territory Manager, for all CSL designated hospitals. TAP plans will be measured and modified quarterly
  • Performance Management
    • Responsible for coaching, performance appraisal and disciplining of subordinate staff:
    • ACM, working directly with the RVP, will evaluate the performance of, and coach to performance, each CSL. The ACM will provide evaluations, feedback and performance management needed to grow the professional capabilities of the team, with a primary goal of meeting the collective admit goals of the CSL team across the CSL designated hospital assignments/territories.
    • ACM will lead the CSL team to achievement of all sales, operational or clinical initiatives and/or requirements of the position, including but not limited to:
    • Adherence to all clinical and operational policies and procedures related to patient evaluation and care, referral/intake processes, discharge processes etc.
    • Adherence to all sales initiatives and requirements, such as SMS (company's sales automation system), CE Certification requirements for CSLs, etc.

• Works with all branch/pharmacy/clinical/sales personnel to assure a high level of customer satisfaction.
• Assists Territory Managers and RVPs in developing and executing plans to grow revenue through specific strategies, goals and pertinent account information.

Qualifications:

• Education equivalent to a four year college degree is required; BA or BS is preferred.
• At least 3-5 years of healthcare experience is required, with preferred experience in the home infusion industry within hospital sales - clinical or non-clinical.
• Ability to travel within the designated ACM territory is required.
• Experience in sales, clinical or operations management is preferred.

Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V