Customer Quality Supervisor

Customer Quality Supervisor

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at .

• Supervises the activities of subordinate staff.
• Provides direction and guidance in work assignments.
• Provides timely coaching and feedback to staff.
• Ensures work assignments are completed accurately, efficiently and timely.
• Ensures individual and team benchmarks are achieved.
• Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
• Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.
• Performs quality control checks on subordinate staff. Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.
• Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices.
• Troubleshoots problems regarding orders.
• May also act as back-up to subordinate staff.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".
• Performs other related duties as directed by supervisor.

Qualifications:

• Education or experience equivalent to a high school diploma is required.
• At least six years related work experience, including one year in a lead or supervisory capacity, is required.
• Successful completion of Apria Healthcare's Certification Program.

Apria Healthcare (or Coram Healthcare ) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V